iTMS Agent

For the Call Center Agent...

• Call Management
  
• Mail/Email Merge
  
• Advanced & Interactive Scripting
  
• Full Customer Information
  
• Sales Order Entry
  
• Stock Control
  
• Appointment Setting
  
• Company Relationships
  
• Power Dialing
• Management Controls
  
• Multiple Campaigns
  
• Local and/or Remote Users
• Selective/Automatic Call Recording

iTMS Manager

For the Call Center Manager/Supervisor...

• Live Dashboard/Monitoring
• Unlimited Interactive Scripting
• Simplifeid Lead Distribution
• Multi-Campaign Management
• Simplified Data Importing
• Full/Extensive Reporting
• Complete Management Controls
• "Do Not Call" Support
• Data Cleansing
• De-Duping
• Multi-Lingual Support
• Highly Customizable Interface
• Complete Browser Support (ZERO Software Install)
• Unlimited Users (1-100+)
• Reliable/Scalable Database
• Fully Integrated/Certified with Salesforce.com
  • Create Campaigns
  • Single-Step Extract/Load/Go 
    
  • Automatic Data Mapping
    
  • Simple/Seamless Database Update
  • Clearly Track Progress